Privacy Policy
Last Updated: October 13, 2026
Riverbend Roofing & Exteriors (Riverbend Exteriors and Roofing LLC) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, https://www.riverbendexteriors.com/, contact our team, request an estimate, or use our services.
Information We Collect
We may collect personal information when you interact with our website or contact our business, including:
- Full name
- Phone number
- Email address
- Mailing or service address
- Information about your roofing or exterior improvement project
- Information submitted through contact forms, estimate requests, or other communications
- SMS opt-in preferences and consent records
We may also automatically collect certain non-personal information, such as your IP address, browser type, device information, pages visited, and website usage data.
How We Use Your Information
Riverbend Roofing & Exteriors may use the information collected to:
- Respond to inquiries and provide customer support
- Schedule appointments, consultations, and estimates
- Provide roofing and exterior improvement services
- Send appointment reminders and service updates
- Communicate about ongoing or completed projects
- Process invoices and payment-related communications
- Improve our website, services, and customer experience
- Send promotional communications when you have provided the appropriate consent
- Comply with applicable legal and regulatory requirements
We only use your personal information for legitimate business purposes and in accordance with applicable privacy laws.
SMS Privacy
When you opt in to text messages, Riverbend Exteriors and Roofing LLC collects your name, mobile phone number and your consent to receive messages, along with the date and time you opted in. We use this information only to send the messages you agreed to receive, such as appointment reminders, booking confirmations, payment notices, account updates and customer support replies. Riverbend Exteriors and Roofing LLC will not share, sell or rent your mobile phone number or SMS opt-in data and consent with third parties or affiliates for marketing or promotional purposes. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
SMS Consent and Opt-Out
By voluntarily opting in to receive text messages from Riverbend Roofing & Exteriors, you agree to receive SMS communications related to the services and message categories described at the time of enrollment.
Consent to receive text messages is not a condition of purchasing any products or services.
You may opt out of SMS communications at any time by replying **STOP** to any text message. Once your opt-out request is processed, you will no longer receive SMS communications unless you choose to opt in again.
For assistance, reply **HELP** or contact our team through our website.
Information Sharing and Disclosure
Riverbend Roofing & Exteriors respects your privacy and does not sell or rent your personal information.
We may share limited personal information with trusted service providers when necessary to operate our business, maintain our website, process payments, or deliver requested services. These providers are expected to protect your information and use it only for authorized business purposes.
Mobile phone numbers, SMS opt-in information, and SMS consent will not be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes.
We may also disclose information when required by law, legal process, or to protect our rights and the safety of our customers.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior, and enhance the user experience.
Cookies may collect information such as browser type, device information, and pages visited.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse.
Although we work to maintain a secure website and communication environment, no method of electronic transmission or storage is completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, fulfill legal obligations, resolve disputes, and enforce our agreements.
SMS consent records may be retained as necessary to document compliance with applicable messaging requirements.
Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to the personal information we maintain about you
- Request corrections to inaccurate personal information
- Request deletion of certain personal information
- Withdraw consent to receive marketing communications
- Opt out of SMS communications at any time
To submit a privacy-related request, please contact us using the information provided below.
Third-Party Websites
Our website may contain links to third-party websites or services. Riverbend Roofing & Exteriors is not responsible for the privacy practices, content, or security of external websites.
We encourage visitors to review the privacy policies of any third-party websites they access.
Children's Privacy
Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.
If we become aware that personal information has been collected from a child under 13 without appropriate parental consent, we will take reasonable steps to delete that information.
Changes to This Privacy Policy
Riverbend Roofing & Exteriors reserves the right to update or modify this Privacy Policy as needed to reflect changes in our business practices, services, or applicable legal requirements.
Any updates will be posted on this page with a revised "Last Updated" date. We encourage visitors to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy, how your information is handled, or your communication preferences, please contact us.
Legal Business Name: Riverbend Exteriors and Roofing LLC
Website: https://www.riverbendexteriors.com/
You may contact our team through the website for privacy-related questions, service inquiries, or SMS assistance.